1. Acceptance of Terms

By accessing auai.cloud, autonomyreceptionist.com, or any related sites, apps, or services controlled by Autonomy (collectively, the "Services"), you agree to these Terms of Service (the "Terms"). If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company. If you do not agree, do not use the Services.

2. The Services

Autonomy provides AI-powered front desk and call-handling software for dental practices, including voice and SMS call handling, patient intake, appointment booking, insurance verification, and integrations with selected third‑party tools (e.g., practice management systems, calendar, CRM, scheduling, and payments). Specific features and functionality may vary by plan and region and may change from time to time.

Beta / Trial Features

From time to time, we may offer trials, pilots, and beta features. These are provided "AS IS" without warranties and may be modified or discontinued at any time. Free trials may be subject to limits (e.g., call minutes, messages, model usage) and may convert to paid plans unless you cancel before the end of the trial term.

3. Accounts; Customer Responsibilities

You must provide accurate account information and keep credentials secure. You are responsible for activities under your account, for your users' compliance with these Terms, and for the legality of the content, prompts, and data you submit to the Services.

Compliance; Consent; Recording

You are solely responsible for complying with applicable laws when using the Services, including call recording, call monitoring, telemarketing, and consent requirements, and for honoring any "Do Not Call" or opt-out requests. If you enable call recording or transcript storage, you must obtain all required consents. Autonomy may provide tooling to help with consent notices and opt-in/opt-out workflows, but you are responsible for configuring and using them appropriately.

Acceptable Use

You agree not to use the Services to: (a) violate laws or third-party rights; (b) send spam or unlawful marketing; (c) process sensitive data without appropriate safeguards (e.g., payment card data beyond PCI-ready flows, government IDs, health information subject to HIPAA); (d) reverse engineer or misuse the Services; (e) interfere with Service integrity or security; (f) use the Services to train competing models or products without our written consent.

4. Subscriptions, Fees, and Taxes

Plans and Billing

Certain features require a paid subscription. Fees, plan limits, and billing intervals are described at purchase. Subscriptions auto‑renew unless canceled before the renewal date. You authorize us (or our payment processor, e.g., Stripe) to charge all applicable fees and taxes to your provided payment method. Unpaid amounts may result in suspension or termination.

Usage-Based Charges

Some components (e.g., telephony minutes, SMS/MMS messages, carrier surcharges, AI model usage, call recording storage, transcription) may be billed on a usage basis or as overages beyond plan quotas. We may pass through carrier or platform fees.

Refunds

Except where required by law or explicitly stated otherwise in writing, fees are non-refundable. Free trials are intended to evaluate the Services prior to purchase.

5. Third‑Party Services

The Services may interoperate with third‑party products and platforms (e.g., phone carriers, calendar providers, CRM, email, analytics, payments). Your use of third‑party services is governed by their terms and privacy notices, not ours. We are not responsible for third‑party services and do not control their content, policies, or reliability.

6. Intellectual Property

Autonomy owns all rights, title, and interest in and to the Services, including software, models, and content provided by Autonomy. You own your data and content ("Customer Data"). You grant Autonomy a non-exclusive license to process Customer Data solely to provide and improve the Services, including anti-abuse, security, and analytics.

Feedback

If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty‑free license to use it without restriction.

7. Confidentiality; Data Processing

We will use reasonable safeguards to protect Customer Data and will process it only to provide the Services and as described in our Privacy Policy and any applicable Data Processing Addendum (DPA). We do not sell Customer Data. If you need a DPA, contact contact@auai.cloud.

8. Disclaimers

Except as expressly provided, the Services are provided "AS IS" and "AS AVAILABLE." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non‑infringement. We do not warrant that the Services will be uninterrupted, error‑free, or meet your requirements.

9. Limitation of Liability

To the maximum extent permitted by law, Autonomy and its affiliates, officers, employees, and agents will not be liable for: (a) indirect, incidental, special, consequential, or punitive damages; (b) loss of profits, revenues, or data; or (c) aggregate liability exceeding the amount paid by you for the Services in the 12 months preceding the claim. These limitations apply even if a remedy fails of its essential purpose.

10. Indemnification

You will defend, indemnify, and hold harmless Autonomy from and against claims arising out of or related to your (a) misuse of the Services; (b) violation of law or these Terms; (c) Customer Data or content; or (d) third‑party services you use with the Services.

11. Term; Suspension; Termination

These Terms remain in effect while you use the Services. We may suspend or terminate access for violations of these Terms or to protect the Services, users, or third parties. Upon termination, your right to access the Services ceases. Sections that by their nature should survive (e.g., fees owed, IP, confidentiality, disclaimers, limitations of liability, indemnities, governing law) will survive termination.

12. Governing Law; Venue

These Terms are governed by the laws of the Commonwealth of Massachusetts, excluding its conflict-of-laws rules. The exclusive venue for disputes is the state or federal courts located in Norfolk County, Massachusetts. The parties consent to personal jurisdiction and waive any objections to venue or forum.

13. Changes to the Services or Terms

We may update the Services and these Terms from time to time. Material changes will be posted with a revised "Last updated" date. Continued use after changes becomes effective constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms? Email contact@auai.cloud or write to the address above.