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Workflow Overview

From Patient Call to Confirmed Next Step

Review the rollout sequence, technical flow, and transcript walkthroughs that show how Autonomy handles dental front desk calls before your practice goes live.

Get Your Practice Live in 15 Minutes

Three simple steps to never miss another patient call

1

Connect Your Practice Management System

Connect Open Dental and Eaglesoft today, or plan ahead if you use Dentrix, Denticon, and Curve Dental in rollout; CareStack planned. We sync scheduling data securely and map the go-live path before calls are routed.

2

Configure Your Appointment Types

Set up cleanings, exams, emergency slots, and custom procedures. Define your hours and routing rules.

3

Go Live

Your AI front desk starts answering patient calls immediately. Review bookings and call summaries in your dashboard.

How It Works Under the Hood

From patient call to booked appointment in seconds. Here's the technical flow.

1

Incoming Patient Call Detected

Patient calls your practice phone number

Call routed via Twilio to AI voice infrastructure
2

AI Front Desk Answers Instantly

Natural conversation begins in under 2 seconds

AI-powered conversation with dental-specific training data
3

Intent Recognition

AI understands what the patient needs — appointment, insurance, emergency

Real-time natural language processing with dental terminology
4

Action Execution

Books appointment, verifies insurance, routes emergency, or collects intake info

Practice management system API, insurance lookup, on-call routing
5

Summary Delivered

Your team gets instant notification with patient details and actions taken

Transcription, patient info, and appointment details via email/SMS

Average processing time: 1.8 seconds

From incoming patient call to AI response — faster than your front desk can pick up the phone.

Review Real Call Flows

Choose a scenario to review how the AI responds, routes, and books appointments step by step.

Live Call Dashboard

Watch patient calls in real-time

Call Transcripts

Full text of every patient call

Appointment Calendar

See bookings as they're made

Practice Metrics

Track new patient conversion

Accessible Walkthrough

Prefer to skim first? Read the scenario as text.

Every demo scenario is available as a transcript-style walkthrough, so your team can review the call flow before playing the animation.

Showing: New Patient — Cleaning

  1. Step 1 · AI Receptionist

    Thank you for calling Bright Smile Dental. How can I help you today?

  2. Step 2 · Caller

    Hi, I am a new patient. I would like to schedule a cleaning for next week. I have Delta Dental PPO.

  3. Step 3 · AI Receptionist

    Welcome! I would be happy to help you schedule a cleaning. Let me check our availability.

  4. Step 4 · AI Receptionist

    I have an opening next Tuesday at 10:00 AM with Lisa Park, our hygienist. Would that work for you?

  5. Step 5 · Caller

    Yes, that works perfectly!

  6. Step 6 · AI Receptionist

    Perfect! I have booked your cleaning appointment for Tuesday at 10:00 AM with Lisa Park. You will receive a confirmation text with your appointment details and intake forms.

Outcome

Appointment booked

Book a Live Demo Call

30-minute personalized walkthrough • See your dental practice use case in action

Ready to Stop Missing Patient Calls?

Join dental practices capturing more patients, booking more appointments, and growing faster with Autonomy Dental Front Desk.

14-day free trial
Cancel anytime, no charge
BAA available before go-live

Next step: secure signup at portal.auai.cloud. It is Autonomy's secure customer portal on a separate domain, used for signup, onboarding, billing, and call settings.

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Average answer time

15 min

Typical setup window

$10-$50

Typical monthly carrier usage